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Q. Who can buy?

A. Homeowners, retailers, architectural firms, construction companies, distributors, importers & turn-key projects.

Q.How much does shipping cost?

A. We have the lowest shipping rates due to our volume of business. Exact cost depends on weight of shipment and distance from warehouse. Please contact us for a shipping quote.

Q. Do I have to use an underlayment under my laminate floor?

A. If your laminate floor does not already have an underlay pre-attached you will need to purchase an underlayment to lay on the subfloor prior to installing the laminate flooring.

 

Q. Do your laminate floors require glue at the tongue and groove for installation?

A. No glue is required. The laminate floors we offer are the latest in style, colors and features like the glue-less locking tongue and groove.

 

Q. Can I glue solid bamboo down to a concrete subfloor?

A. Yes, you can glue down any Premium Green Brand solid bamboo floor.

 

Q. What if my shipment arrives damaged?

A. If your shipment arrives damaged, sign for and take a picture of the damage, receive the shipment and call us. We will take care of the rest. Every shipment is packaged carefully and insured against damage. Occasionally it does happen but fortunately damage is rare.

 

Q. How do I determine the direction in which to install my laminate flooring?

A. To decide where to begin the layout of your floor, consider incoming light. It is usually best to install laminate flooring with the planks running parallel to light coming in windows or glass doors. For any installation, the starting wall should be as long and straight as possible.

 

Q. Will there be any cutting waste?

A. In an average installation, approximately 7% to 10% of the total area to be covered will be wasted for several reasons, typically cuts, planks damaged during installation, or errors.

 

Q. Can laminate flooring be installed on steps?

A. Yes, laminate flooring can be installed on steps but with this exceptional installation, the planks should be glued down with regular wood glue. The moldings and transitions need to be nailed down.

 

Q. Can laminate flooring be installed in my screened in porch or patio?

A. No, laminate flooring must be installed in a climate-controlled area.

 

Q. Can we install laminate over carpet?

A. No, all carpet and padding should be removed completely prior to installation.